SHIPPING & RETURNS
Thank you for visiting and shopping at CustomTreatz Drip Apparel & Accessories. Following are the terms and conditions that constitute our Shipping Policy.
DOMESTIC SHIPPING POLICY
Shipment Processing Time
All Ready to Ship items are processed within 3-7 business days.
Preorder items are processed with 2-3 weeks.
Most items are shipped the same day.
Please allow 3-7 days for items to be shipped.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Please keep in mind delivery delays can occasionally occur.
Shipment to P.O. Boxes or APO/FPO Addresses
CustomTreatz ships to addresses within the U.S. and U.S. Territories.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customtreatz is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
RETURN & EXCHANGE POLICY
At Customtreatz we are sorry to hear about any issues you have
pertaining your order. At the moment we do not issues refunds or
exchanges. If you have a damaged items and it was the company’s
fault we will fix the issue by issuing a store credit. You have 7 days
from confirmation of receipt to receive store credit.
Before we ship off your items we ensure the quality of each item.
With that being said there are many factors that might result in
products being damaged in transit.
For us to get this sorted out for you please leave us an email with
your contact number, order number, and also a photo of the item(s)
Email us at: firstname.lastname@example.org